SALON POLICIES
Read Before Booking
Before Your Appt:
Prepare Your Hair
For your Curl Bar Cut, hair must be worn down, fully detangled, completely dry, and styled in a wash & go that is no more than two days old.
Please arrive with your hair:
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Washed, conditioned, and detangled (detangling should be when the hair is wet with conditioner)
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Styled as you normally would for a wash & go using your regular styling products
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Completely dry (air-dried, diffused, or dried under a hooded dryer)
Arriving with styling product in the hair is essential. Styling products help prevent tangling and matting and allow us to clearly see your natural curl pattern all of which are necessary to execute an accurate dry Curl Bar Cut. Please avoid heavy butters and oils, as they can weigh the hair down and affect the cut.
Important Notes
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Please do not arrive with your hair in a bun, ponytail, braids, twists, twist-outs, braid-outs, or stretched styles.
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Avoid putting your hair up at any point prior to your appointment.
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Hair that has been stretched or manipulated can negatively impact the accuracy of the cut.
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Do not arrive with brushed-out curls. Detangling should only be done on wet hair with conditioner, never on dry hair.
Detangling Policy
Hair must arrive properly detangled. If additional detangling is required and exceeds 20 minutes, an additional detangling fee will apply.
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Beyond 20 minutes: $15 per 10 minutes
(20 minutes or less is typically sufficient for a trained Curl Bar stylist to thoroughly detangle, even with high-density hair.)
Cold Weather Reminder
During the colder months, please avoid wearing bulky clothing or hooded sweatshirts to your appointment, as hoods can affect the accuracy of cutting and styling. We also want to keep you comfortable and avoid getting clothing wet during your service.
If you do arrive in a hoodie, please be sure to wear a shirt underneath so it can be removed for the duration of your appointment.
Appointment Policy
All appointments must be booked online, we do not take walk-ins. When booking an appointment a credit card must be placed on file and a 50% non refundable and non transferable deposit is required to secure all appointments. This will be deducted from your total service amount.
Cancellation Policy
If you do not cancel your appointment within 48 hours before your scheduled appointment you will be charged the remainder of the full service amount. To cancel an appointment please either use the link in your confirmation email you received when you booked the appointment or you can email hello@thecurlbarboston.com to cancel. We are closed Saturday evening -Tuesday. Cancelling online or emailing is always the preferred communication method to ensure we get your message on time. Please note all deposits are non refundable and non transferable.
Reschedule Policy
The best way to try and reschedule is by using the confirmation link you received via email when you booked the appointment. Once there, it will redirect you to the website and give you any future dates that are available. Please keep in mind appointments tend to book up in advance and we may not have any other openings available to reschedule you to, so if no future dates show up that means we are fully booked for that month. Also please note we do NOT reschedule outside of the month that is currently open. / the month your appointment is in. If nothing is available for that month we will not be able to reschedule you to a different month unless that month is already currently open.
Guests
Due to the intimate salon atmosphere we ask kindly that you do not bring any additional guests to your service . This includes significant others, children and friends.
New vs. Returning
If you’ve previously seen Taylor and wish to book with Toriah, or vice versa, you will be considered a 'new client'. You are considered a 'returning client' only if you’ve seen the stylist you are booking with within the past six months.
Weather Policy
Due to Massachusetts brutal winters, we do understand that potential winter storms can affect scheduled appointments. If there is a weather advisory and you have an appointment we will contact you to give you a heads up a few days before to see if you are comfortable and able to keep the appointment. If not, we will try our best to get you rescheduled and/or refund your deposit amount.
No-Show Appointments
If you “no call no show” to an appointment you will be charged the full service amount ( 100%) and be required to pre-pay for your next appointment.
Late Arrivals
There is a 15 min grace period. If you arrive after the 15 minutes you risk your appointment having to be cancelled. If your appointment has to be cancelled you will be charged the full service amount.
Pricing Policies
Appointment prices are as stated on the website. In some instances, the price will be adjusted based on improper preparation for your appointment. For instance, if hair is not properly detangled it will result in an additional fee of $15 per every ten minutes of detangling that exceeds 20 minutes. (20 minutes or less is typically how long it will take your trained stylist to thoroughly detangle even with high density hair).
COVID Protocols
Although we miss seeing your beautiful faces, masks covering the nose and mouth are still required at The Curl Bar.
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Masks covering the nose and mouth are required on at ALL times when entering the salon. * Scarves and bandanas don't count.
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No additional guests are allowed.
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Clients are asked not to bring in any outside food or drink.
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No extra bags/ coats etc to help prevent the spread of germs.
What We Will Be Doing
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Practicing social distancing guidelines and allowing no more than 3 clients in at a time.
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Sanitizing every client's hands upon arrival
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Wiping down all surfaces and equipment after every encounter with medical grade disinfectant and alcohol.
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Styling tools are cleaned and disinfected before and after EACH appointment.
